Privacy Policy

Last updated: March 6, 2026

1. Introduction

Reap ("we," "our," or "us") operates the Reap social media management platform at postiv.co. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign up using a third-party provider (e.g., Google, GitHub), we receive your basic profile information from that provider.

2.2 Social Media Account Data

When you connect social media accounts (e.g., X/Twitter, Facebook, Instagram, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Threads, Dribbble), we access and store the authentication tokens and basic profile information necessary to post content on your behalf. We access your social media accounts only to perform the actions you explicitly request, such as scheduling and publishing posts.

2.3 Content You Create

We store the posts, media files, captions, and scheduling information you create within the platform. This content is used solely to provide the scheduling and publishing service you requested.

2.4 Usage and Analytics Data

We collect anonymized analytics data about how you use the platform to improve our service. This may include pages visited, features used, and general interaction patterns. We use privacy-focused analytics tools and do not sell this data to third parties.

2.5 Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe's privacy policy governs their handling of your payment information.

3. How We Use Your Information

  • To provide, maintain, and improve the Reap platform and services
  • To schedule and publish your content to connected social media platforms
  • To manage your account, subscriptions, and billing
  • To communicate with you about service updates, security alerts, and support
  • To analyze usage patterns and improve user experience
  • To detect, prevent, and address technical issues or abuse

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • Social Media Platforms: Your content is shared with the social media platforms you have connected, as directed by your scheduling actions.
  • Service Providers: We use third-party services (e.g., Stripe for payments, cloud hosting providers) that process data on our behalf under strict confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.
  • Team Members: If you use Reap within a team workspace, other authorized team members may see shared content and connected channels.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS), secure authentication tokens, and restricted access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account data and content for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).

7. Your Rights

Depending on your location, you may have the following rights:

  • Access and receive a copy of your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at support@postiv.co.

8. Third-Party Services and OAuth Scopes

Reap integrates with various social media platforms using OAuth authentication. When you connect a social media account, you authorize Reap to access specific permissions (scopes) on that platform. We request only the minimum permissions necessary to provide our scheduling and publishing services. You can revoke access at any time through the connected platform's settings or by disconnecting the account within Reap.

9. Cookies and Tracking

We use essential cookies for authentication and session management. We use privacy-focused analytics (no third-party advertising trackers). We do not use cookies for targeted advertising.

10. Children's Privacy

Reap is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@postiv.co.